General Inquiries

For questions about features, services, accounts, billing, partnerships, or other general matters related to the Upoyi platform, please contact our support team at [email protected].

Our commitment: a prompt, accurate response informed by cross-functional collaboration across Product, Customer Success, and Platform Operations. You can expect a substantive reply within one business day for standard inquiries.

Developer Submissions

Upoyi welcomes high-quality proposals from developers, startups, and partners seeking integration, tool publication, or strategic collaboration within the Upoyi ecosystem. To ensure a swift and thorough review, please include:

• Executive summary and value proposition
• Technical architecture, APIs, and integration points
• Security, privacy, and compliance considerations
• Timeline, milestones, and primary contact

Submit your proposal to [email protected] with the subject line “Developer Submission – [Your Company/Project Name].” Our Developer Relations team will acknowledge receipt and provide next steps, eligibility criteria, and any required documentation.

Expected response cadence: acknowledgment within 1–2 business days; a detailed assessment and follow-up discussions may take up to 5–7 business days depending on complexity.

Response Times and Service Commitments

Upoyi is dedicated to transparent, timely communication. The following timelines apply to official inquiries:

• General inquiries: acknowledgement within 1 business day; substantive reply within 1–2 business days.
• Developer submissions: acknowledgment within 1–2 business days; initial review within 3–5 business days; subsequent discussions as needed.
• Security or incident reports: escalated to the Security Operations team with urgent handling and status updates as they become available.

Note: Business days are Monday through Friday, excluding public holidays. If your request requires urgent attention, please indicate the level of urgency in the subject line of your email.